Revocation

Right of Revocation

The customer has the right to revoke the effectively concluded contract within fourteen days, without giving reasons.  However, the right of revocation is excluded in the case of goods which can spoil quickly or whose expiry date would soon be exceeded, and in the case of goods which are delivered sealed, and which are not suitable for return for reasons of health protection or hygiene reasons if the seal was removed after delivery.  Since the meat products and sauces offered by Aumaerk are fresh products that can spoil quickly, the right of revocation for these products is in any case excluded.  The revocation period is fourteen days from the day on which the customer or a third party named by them who is not the carrier, took possession of the goods; if the delivery is made in several part consignments, the revocation period is fourteen days from the day on which the customer or a third party named by them who is not the carrier took possession of the last part consignment or the last piece.  In order to exercise the right of revocation, the customer must inform Aumaerk (Aumaerk GmbH, Strohbogasse 1, 1210 Vienna +43 (1) 331 30-130, office@aumaerk.com) by means of a clear declaration (e.g., a letter sent by post or an e-mail) of their decision to revoke the contract. The customer can use the sample revocation form below, however this is not mandatory.  In order to comply with the revocation period, it is sufficient that the customer sends the notification of the exercise of the right of revocation before the expiry of the revocation period.

Revocation Consequences

If the customer wishes to withdraw from the contract, Aumaerk must refund all payments it has received from the customer, including delivery costs (with the exception of additional costs resulting from the fact that the customer has chosen a type of delivery other than the cheapest standard delivery offered by Aumaerk), without delay and at the latest within fourteen days from the day on which the notification of revocation of the contract is received by Aumaerk. Aumaerk will use the same means of payment for this repayment as the customer used for the original transaction, unless expressly agreed otherwise with the customer; in no case will the customer be charged for this repayment.  Aumaerk may refuse repayment until it has reclaimed the goods or until the customer has provided proof that they have returned the goods, whichever is the earlier.  The customer shall return or hand over the goods in suitable packaging without undue delay and in any case no later than within fourteen days from the day on which the customer notified Aumaerk of the revocation of the contract. The deadline is met if the customer sends the goods before the expiry of the period of fourteen days. The customer bears the direct costs of returning the goods.  The customer shall only be liable for any loss in value of the goods if this loss in value is due to handling by the customer that is not necessary to examine the quality, characteristics and functioning of the goods.  Sample Revocation Form  (The following form must be completed and returned to Aumaerk GmbH to revoke the contract)  To  Aumaerk GmbH  Strohbogasse 1  1210 Vienna  I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)  ordered on (*) / received on (*)  Name of the customer(s)  Address of the customer(s)  Signature of the customer(s) (only in the case of communication on paper)  Date  (*) Delete as appropriate.